New Benchmark Study on Enterprise Capture Finds EMC Captiva Almost Three Times Faster than Key Competitor

A new benchmark study on enterprise capture has been released. The latest study shows among other things that Captiva is almost three times faster than a key competitor. Other key findings from the study include: Continue reading


EMC Unveils Documentum xCP xCelerator Challenge

So Momentum Europe 2010 kicked off this week and the latest news just being released was regarding a DocumentumxCP xCelerator Challenge . What is xCP? In a nutshell it is a platform for intelligent case management solutions which unites business process management, enterprise content management, document and data capture, customer communications and records management technologies.

To add to that definition, xCP  xCelerators are reusable assets that enable organizations to rapidly build and configure a Documentum xCP application. Examples of xCelerators could include sample apps, business process templates, activity templates, executable code and documentation that focuses on best practices when developing and deploying a Documentum xCP solution.  Hence the challenge around who can develop the most complete  xCelerator in terms of functionality and quality, and demonstrates real business value.

Continue reading

EMC Captiva Roundup Review

We finished up a couple recent Webcast on document capture and the recordings are now available online. Here are links to the recordings.

EMC Webcast: Building a Business Case for Document Capture

Find out what drives ROI for capture solutions and calculate your potential savings.

KM World Webcast: Best Strategies for Document and Image Management

EMC and other vendors engaged in a round table discussion on how to take control of paper in the workplace.

In addition to the Webcasts, there are a couple new articles that are worth a quick read – “What You Should Do Differently with Your Capture Strategy” and “Front Office Capture: 5 Steps to Ensure Success”.

Here’s a link to them on the ECM Connections Web site.

Los Angeles County Children’s Medical Services Streamlines Costly Paper Handling with EMC

Thousands of active patient cases, 65 remote locations, thousands of  documents each day, and hundreds of nurses, physical and occupational therapists. At Los Angeles County Children’s Medical Services (CMS) they receive on average 5,000 pages of documents from several providers via fax and mail each day – patient records, lab reports, claim forms and so on. Previously these documents were manually sorted and put into physical folders. That presented several challenges including the manual effort involved in filing paper, misfiled and lost documents.

To address these challenges, Los Angeles County Children’s Medical Services (CMS) worked with EMC consulting partner Burntsand to tackle the challenges in managing all the paper associated medical records. Using Captiva, the documents received by fax and mail are captured, identified and indexed. Once transformed into digital content, documents and data are delivered to the Documentum repository and securely stored as part of an electronic patient case folder. Practitioners and case managers are notified when new documents are online. The integrated Captiva and Documentum solution has truly created  a modern-age digital office for medical records.

In a recent AIIM Survey that polled 882 information and records management professionals, IT staff and line of business executives; improved searchability of business documents was the highest driver for scanning, closely followed by compliance and business process improvement. Another interesting data point was forty-six percent of users reported ROI within 12 months with two-thirds seeing returns within 18 months.

You can read more about the CMS story by visiting and viewing the full press release and case study.

Recap From Recent Webcast – “Why Captiva Over the Competition?”

Why Captiva over the competition?  Well there are lots good reasons (both technical and business) which I covered in a recent online Webcast. If you missed the Webcast, here’s the link to where you can listen to the recording.

Webcast: Why Captiva Over the Competition?

Enterprise capture defined

One of the areas I talked about in the Webcast is this notion of enterprise capture and how we define it. In a nutshell enterprise capture is about using a common document capture platform to capture documents for use by different departments, people, and processes.  Use of the software often spans across the entire enterprise supporting centralized mailroom/back office capture and distributed capture (front office, mobile workers, many devices).

There are a several key elements that make up a “true” enterprise capture product. Key elements would include:

  • Scalability – High volume processing of forms and documents. The ability to scale and handle large volumes of pages. One thing to keep in mind is what volume a single server can handle. Anyone can claim supporting high volume environments by simply adding more servers. But is that really the best approach? If one vendor can handle X volume with 2 servers, but the other vendor requires 5 servers (this is all hypothetical), wouldn’t my support and maintenance cost be more if in fact I had to use 5 servers? I’d probably opt for the vendor who can do the same workload but with less servers.
  • Speed (it’s blazing fast) – Time is money. And in some cases documents being captured are time sensitive. So the more effective I can breakdown and distribute the work, the better off I will likely be.
  • Flexibility– Providing lots of flexibility so that capture is well-integrated into your processes and systems, and the process flows meet  your business needs.  Nothing is more painful than finding out later that the software really can’t do what you need it to do and being forced to add unnecessary steps to a capture process.
  • Intelligent capture – Intelligent document classification and data extraction. This is very important! Some of the biggest savings will come from eliminating manually classifying documents and keying data. Manual document sorting and keying data  is very slow.
  • Integration – Open architecture, with modern SDKs (.NET, Web services) for building custom modules and integrating with other systems is very important.
  • Architecture that supports the full spectrum of capturing documents (distributed, centralized, scanners, MFPs, and other digital devices)
  • Modular / services oriented – if you take a closer look at some vendors who claim to have an enterprise capture offering, you are likely to find that it is not in fact modular. Rather all the functionality gets delivered in one application.

These are just a few key points to consider when evaluating an enterprise capture product. Keep in mind enterprise capture is not just associated with high volume implementations.  Sometimes we get caught up on this notion that unless a company is doing very high volumes, than enterprise capture is not for them. This is really not the case. There are many requirements that are part of the evaluation and selection process, that go beyond what your document volumes will be.

Independent competitive report shows how Captiva is better

The other topic of discussion during the Webcast is  a new independent study that is out which shows how Captiva is better than another competitor in the market.  The vendor (Wipro) performed a series of lab based test looking at all key areas – setup, production, management, and design. Captiva scored better in all areas than the competitor. The recorded Webcast will give you a good overview of the highlights from the report.

Enterprise capture made easy

This is really about delivering the best of both worlds. We’ve taken the flexibility and powerful capabilities of Captiva InputAccel, and added a simple drag-and-drop capture process design application to make it easy to set up and deploy a capture process with the new InputAccel CaptureFlow Designer application.  You can read more about this new application in one of my earlier post.

So there you have it…enterprise capture defined, the key enterprise capture technical requirements, how Captiva is the better choice according to the latest independent competitive report, and now enterprise capture made easy with the new InputAccel CaptureFlow Designer.


Videos Highlighting New Captiva InputAccel CaptureFlow Designer

Back in December I wrote about the new EMC Captiva graphical capture design tool and how it delivers the power of enterprise capture made easy.

If you have taken a look at this announcement, I wanted to point a couple videos that are available for viewing. The first one is a demo that shows the InputAccel CaptureFlow Designer application in action.

The second video is a quick video talking about the benefits and various use cases where partners and customers will find this new application very useful.

As I noted in the earlier posting, the new application will enable system integrators, value-added resellers, IT developers, and power users to build document capture processes in just a few hours, at a substantially lower cost, without any coding.  And it is part of the Captiva InputAccel product at no additional cost.

New EMC Captiva Graphical Capture Design Tool Delivers the Power of Enterprise Capture Made Easy

It’s here, a powerful new application designed to make it easy to develop and deploy Captiva capture processes all without compromising the flexibility of Captiva InputAccel.

EMC has announced the powerful new Captiva InputAccel CaptureFlow Designer application, a graphical drag-and-drop tool for designing capture processes. System Integrators, Value-Added Resellers, IT developers, and power users can use this latest capture process design application to build document capture processes in just a few hours, at a substantially lower cost, without any coding.  It is part of the Captiva InputAccel product, so no additional purchase is required.

You can read more and view an online demo on by clicking here.

What the new tool delivers

Delivering a new standard in enterprise capture process development, the InputAccel CaptureFlow Designer application brings together the advanced document capture capabilities of the Captiva InputAccel intelligent capture platform. It provides an environment for building processes that capture and classify documents, extract and validate data, and deliver information to key business systems and processes.

Here are just a few highlights on what this new application will provide:

  • Graphical drag-and-drop process design application for developing capture processes
  • Point-and-click mapping of values between capture steps
  • Ability to handle both simple and complex document process requirements like adding conditional branch logic or rerouting steps in a process
  • Support for both Captiva InputAccel and Captiva Dispatcher modules and services, including scan, image enhancement, recognition, classification, classification edit, validation, and all exports
  • Ability to incorporate custom modules into an InputAccel CaptureFlow Designer capture process
  • Ability to insert custom code steps into a capture process to execute custom routing and validations

InputAccel CaptureFlow Designer application

What it means to IT organizations, partners, and power users

What it means to anyone who has or will be developing capture processes in Captiva InputAccel, is your job just got easier. Imagine this….

  • Develop capture process in a few hours without having to write any code.
  • Deploying processes with fewer resources improving your time to value and lower total cost of ownership.
  • Eliminating project complexity and inherent risks associated with custom coding.
  • Still being able to leverage Captiva’s modular architecture and flexibility to handle the most complex enterprise capture requirements.
  • Rapidly deliver custom demonstration and proof of concept examples enabling partners to differentiate from other solutions and win new business.

What next?

The new Captiva InputAccel CaptureFlow Designer application is available to all customers and partners running that latest InputAccel 6.0 release. All you need to do is download, install, and you are off and running.  In future postings, I’ll share additional technical details on what this new application enables you to do.