EMC Announces Captiva 7.0

At the Momentum User Conference in Vienna, EMC announced Captiva 7.0, a best-in-class solution for transforming paper documents, faxes and other content into digital data used by enterprise applications and processes. Captiva 7.0 is one of several new products that the EMC Information Intelligence Group announced. Here are the links to both press releases:

EMC Delivers Massive Set of Products and Solutions to Transform IT and Business Operations

EMC Transforms Enterprise Capture with Captiva 7.0

The Captiva 7.0 release provides powerful new capabilities designed for:

  • Rapid configuration, customization and integration – all capture flow development and configuration is centralized within the new Captiva Designer; project developers can easily customize processes with point-and-click setup and deploy into production in seconds, rather than the hours or days required by competitive products.
  • Superior accuracy – Production Auto Learning upgrades include using both image and new innovative text-based classification, that delivers 20 percent higher accuracy than rules and templates created manually by an expert.
  • Enhanced operator productivity – Captiva Desktop provides the operator with one client that can be adapted to the use and operator task, rather than operators having to utilize multiple clients to complete the work.

As you will see from the many enhancements we have made, the release simplifies the development and deployment of enterprise capture projects, and delivers superior accuracy and operator performance.

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EMC Captiva is Named a Leader in latest Forrester Wave: Multichannel Capture

The latest Forrester Wave: Multichannel Capture is now available for download just in time for those trying to make heads or tails of all the different capture offerings in the market. Forrester confirmed what myself and others have been saying for the past several years: that capture has extended beyond the single dimension of paper scanning in one or two primary locations to become the multichannel, distributed on-ramp for acquiring information. Forrester goes on to say in the report that in the next five years, capture will incorporate advanced analytics, mobile solutions, business process management (BPM) and case management, and stronger integration with enterprise production platforms. I couldn’t agree more.

You may think capture and document imaging is old technology, and in many ways it is. The process of scanning and turning a piece of paper into a digital format so that it can be indexed and stored in a repository is not a new concept. However, there is still a lot of paper coming into businesses and the basic requirement for digitizing and storing paper electronically is still one of the key drivers for investing in capture.  Continue reading

Scanning in Next Generation Cloud-Based Business Applications

Today, scanning is often done in the context of a purpose-built scanning application  outside the context of a business application. This purpose-built scanning application is either rich client application that gets installed on user’s desktop, or a Web-based scanning application that users access through a browser.

How sophisticated the scanning application is will depend. Sometimes it is simply a desktop application that does not communicate with a centralized server, but with more sophisticated capture solutions the architecture includes either the thick or Web-based scanning client communicating to a centralized server. The server has several purposes including controlling the instructional information for processing a scanned batch and connecting that information with backend content repositories and business systems.

Regardless of the technical approach (thick or thin client), the scanning application serves a common function for creating a batch or performing ad hoc scanning (scanning a few pages). This type of scanning applications still serve a need in capturing documents given the nature in which documents commonly enter an organization and are processed.

Some documents are mailed into a centralized facility and others are put into a batch and captured remotely by a skilled worker/business analyst. In a centralized environment, a thick client scanning app is fine, but in a distributed environment organizations often opt for Web-based client. In both cases, the common goal is to digitize the paper, associated index data with the documents, and release the batch for final processing so that the information can be stored in a content repository and in some cases initiate a back office workflow process.

Scanning within next generation cloud-based business applications

So now lets imagine I’m an employee working out of a regional/branch office. During a typical day I frequently work inside one of our companies  cloud-based business applications. Now lets mix in a little paper into this scenario that has been provided to me via an interaction with a customer or partner, mail that was delivered to my office, or another employee who has hand delivered a document to my desk.

Upon receipt of a paper document, I need to get it scanned and associated with a case or record that lives inside this business application.  Rather than launching a separate scan application, what I want to do is perform the scan action within this web-based cloud application service and associate the document with a case or customer record that I’m currently working on.

The reality is this completely possible today, but you need to be using the right set of tools that provide a flexible development environment supporting the latest Web technolology (e.g. HTML 5), work with all standard browsers, and require no plug-ins (e.g. ActiveX)

Approaches like the EMC Captiva Cloud Toolkit offer software developers a quick and easy way to incorporate scanning into their cloud-based application services.

Examples of web-based scanning offerings

At EMC World, I demonstrated a couple Web-based capture solutions that have been built using the new Captiva Cloud Toolkit (see my post on May 23rd – Front Office Capture Highlights at Momentum Conference). These solutions were built by Business Imaging Systems and ImageAccess, and provide scanning, indexing, lookups, and field-level validation all within a standard browser.

Another partner which I have not written about is Accusoft. Accusoft Cloud Scan is a demonstration of the ImageGear for .NET v20 cloud capture capabilities, built on EMC Captiva Cloud  Toolkit. With this demo application the user can scan a document directly to their Google Docs or Dropbox account.  There are a few other cloud-based applications like SalesForce, that they plan to connect the scanning application too as well.

Accusoft Cloud Scan is available as a demonstration online, so if you have a scanner connected to your laptop or desktop give the application a try. All you need to install is the Captiva Cloud Toolkit runtime components. Starting this year, several scanner manufacturers will begin shipping the runtime components with the ISIS device driver that come with many scanners.

The future of scanning in any cloud-based application is not far off. Someday scanning could be as common and simple as printing.

Front Office Capture Highlights at Momentum Conference

Yesterday, I presented in one of the Momentum at EMC World sessions in which I talked about the use of capture in a distributed environment. While a large percentage of documents are often processed in a central facility, a fair number of paper document transactions start remotely. This could be an employee at a bank branch office opening up a new customer account, an insurance agent in the field taking care of a claim, or the interaction with partners/advisors where paper is often part of the process. Regardless of the situation, a paper transaction that starts remotely is best handled where it originates rather than having documents mailed in for processing.

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Part 2: Are You Ready for Momentum at EMC World in Las Vegas?

Okay, so I’m following up on my blog posting last week about getting ready for Momentum at EMC World. The energy is definitely building and as we prepare for what I expect to be an outstanding conference, I wanted to share a few final thoughts and suggestions.

As in past years, there is no shortage of sessions to attend – over 500 for the entire EMC World and 100+ that are specifically around EMC Documentum, xCP, Captiva and Document Sciences. Probably the best thing about EMC World is the informal meetings and conversations that we all have. People we’ve talked with in the past but maybe never had an opportunity to meet in person.

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Part 1: Are You Ready for Momentum at EMC World in Las Vegas?

Are you ready for Momentum at EMC WorldThe conference runs May 21st-24th and is in Las Vegas once again. There is a lothappening that week and I wanted to give just some of the highlights you can expect:

  • General Session and Keynote sessions with Joe Tucci, Rick Devenuti and other EMC executive thought leaders
  • Enjoy 100+ EMC Documentum, xCP, Captiva and Document Sciences
  • Learn about new features and product roadmaps
  • Explore and experiment in hands-on sessions
  • The Solutions Pavilion with 100+ partner exhibits
  • Thousands of peers from around the world
  • Outstanding entertainment and networking events

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Latest AIIM Industry Watch Report Highlights Several Key Process Trends

EMC recently participated in sponsoring an AIIM survey report titled “Process Evolution: moving your business from paper to PCs to tablets”.   In the report, it surveyed individual members of the AIIM Commnunity, focusing the questions around where companies are in terms of moving processes to a paper-free environment. There are several technology factors that are exploding right now – social, mobile, governance. and the cloud that are certainly impacting how businesses look at the future of automation in their organization.

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