EMC Captiva is Named a Leader in latest Forrester Wave: Multichannel Capture

The latest Forrester Wave: Multichannel Capture is now available for download just in time for those trying to make heads or tails of all the different capture offerings in the market. Forrester confirmed what myself and others have been saying for the past several years: that capture has extended beyond the single dimension of paper scanning in one or two primary locations to become the multichannel, distributed on-ramp for acquiring information. Forrester goes on to say in the report that in the next five years, capture will incorporate advanced analytics, mobile solutions, business process management (BPM) and case management, and stronger integration with enterprise production platforms. I couldn’t agree more.

You may think capture and document imaging is old technology, and in many ways it is. The process of scanning and turning a piece of paper into a digital format so that it can be indexed and stored in a repository is not a new concept. However, there is still a lot of paper coming into businesses and the basic requirement for digitizing and storing paper electronically is still one of the key drivers for investing in capture.  Continue reading

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Recap of EMC / Enterprise Strategy Group Webcast

A recorded EMC Captiva Webcast with Brian Babineau at Enterprise Strategy Group (ESG) is now available on the EMC on demand site.  Click here to check it out.

During the Webcast, Brian offered some great insight around the strategic value of information capture, and how companies are maximizing and accelerating the benefits.  Based on research done by ESG, they found that reduction in operational costs and business process improvement, were the two most important considerations in justifying IT investments. Take that data point and we can see why companies are investing in advanced capture solutions given these types of solutions eliminate paper redundancies, automate the capture of information, enable intelligent routing of documents, eliminate processing errors, and enhance the level of service companies can provide.

Several points were covered in this Webcast including these three points which I found very useful.

1) Explore what capabilities exist– Today, capture offerings do more than simply “imaging” a document. Automated routing, document classification, and data extraction are part of mature capture solutions today.

2) Understand what is possible and maximize the benefits – There are common benefits that are derived from using capture like lower labor costs, elimination of data entry, and ability to audit and report on the process. But from these standard benefits comes strategic long-term value.  For example:

– Lower labor costs results in  the ability to re-deploy labor to improve processes in other line of business areas.

– Elimination of data entry enables businesses to provide more proactive customer service, consolidation of processing, and often a direct impact on revenue growth.

-Auditing and reporting provides long-term value in further refining process improvement and being able to substantiate the changes.

3) Accelerate the benefits – This ties into being able to take the investment in capture and leverage across many business areas.  This relates to business flexibility around standardizing on a common enterprise capture platform that is capable of supporting multiple lines of business, and has the ability to create repeatable implementations.

Payback on your investment

I’ve written at length about the benefits and payback businesses typically achieve from an investment in capture.  Businesses are looking for a payback in the shortest amount of time and some studies have shown that investments in capture often result in a payback within as little as 12 months. But why just settle for a payback? If we invest in a solution that can grow and expand into other areas our business, we have the potential of delivering a much bigger ROI.

Certainly there will be those immediate projects that will support and drive the initial investment, but at the same time we want to make sure the solution can grow and expand into other parts of the business.

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Latest Forester Report Names EMC Documentum as Leader in Enterprise Content Management Market

The latest Forester Wave report is out, and Forrester Research has positioned the EMC Documentum ECM suite a Leader in the enterprise content management (ECM) market.

The report states that “EMC continues to build on its ECM suite leadership, with a broad range of capabilities and strengths in document management, document imaging and capture and records management.  The vendor continues to make significant advances with focus on development and deployment acceleration, integration enhancements to third-party applications and UI improvements.”

You can download a free copy of report from www.emc.com/forresterecm.