Department of Transport, South Africa Wins 2013 Global Excellence in Case Management Award

Congratulations to our customer, Department of Transport, South Africa for winning the 2013 Global Excellence in CaseWFMC 2013 Case Management Award Management Award! This prestigious honor, co-sponsored by Workflow Management Coalition (WfMC) and, recognizes the Department of Transport for demonstrated excellence in implementing an innovative adaptive case management (ACM) solution.  You can check out the recorded presentation and announcement ceremony here.

The Department of Transport is responsible for the regulation of Transportation in South Africa, which includes public transport, rail transportation, civil aviation, shipping, freight and motor vehicles. By leveraging EMC Documentum xCP, the Department successfully delivered a government-wide project for electronic government (eGovernment) services and IT-enabled processes, transforming how it manages all cases in a centralized, standardized way across its five branches and 12 agencies.

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Don’t Miss ACM Live – June 27th at 11:00 am EDT

ACM Live is this week, June 27th 11:00 am – 2:30 pm EDT. You can register for the event by clicking here.

During ACM Live, Nathaniel Palmer, WfMC Executive Director and Industry Analyst, and Keith Swenson, WfMC Chairman, will take a deeper look at Adaptive Case Management (ACM) and the impact it is having on organizations.ACMLive

In the past software tools for the enterprise have focused exclusively on the process, but today organizations needed better solutions to manage the complex set of collaborative activities involving both human judgment and system interactions that are much less structured and predictable. What’s needed is a  solution that not only supports this new pattern of work, but also improves how an organization uses information to make better decisions.

ACM Live will also feature the announcement ceremony of the 3rd Annual Global Excellence in Case Management Awards at 2:00 pm EDT. There are several finalists including Department of Transport South Africa, an EMC Documentum xCP customer.

Smart Process, Smart Apps: How to Reduce Risk and Drive Better Business Outcomes

I recently finished up a Webcast on dynamic case management with and Beach Street, an EMC Partner. This Webcast showcased EMC’s approach to case management as well as a live demonstration of the new Beach Street Contracts Lifecycle Management solution. You can watch the recording by visiting the site.





Smart Process, Smart Apps

In a recent EMC Pulse blog, Rohit Gai, SVP & GM, Products and Solutions, Information Intelligence Group at EMC discusses a new report: “The Forrester WaveTM: Smart Process Applications, Q2 2013”. According to the report, “smart process applications are a new and emerging category of applications designed to help CIOs and their firms improve the effectiveness of their human-centric business activities.”

On Wednesday, I’ll be presenting on a Webcast along with our partner Beach Street, where we will be discussing this new and emerging category of smart process applications, along with detailing a couple of best-of-class examples where case management has measurably improved the performance of work and the quality of decisions. Our EMC partner, Beach Street, will also be providing a live demonstration of their new contracts lifecycle management solution. To register for the event click here.

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